Frequently Asked Questions
Everything you need to know about bringing a taste of Britain to your doorstep.
Do you ship your British food products internationally?
Yes, we ship our full range of British groceries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do you ensure the freshness of perishable items like crumpets or pies?
Perishable goods are packed in temperature-controlled thermal liners with ice packs to ensure they remain fresh during transit. We recommend selecting express shipping for these items.
What is the shelf life/expiry date of the products?
We pride ourselves on sourcing the freshest stock. Most ambient products like biscuits and tea have a shelf life of at least 3-6 months, while shorter-dated items will have the 'Best Before' date clearly listed.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact us within 48 hours for a full refund or replacement.
Are there any customs or import duties for international orders?
International orders may be subject to import duties and taxes depending on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping rates.